Delivery & Shipping Policy

At Mushaf.Store, we are dedicated to delivering our products safely and promptly across the UAE and internationally. This policy explains our shipping methods, delivery times, charges, customs responsibilities, and other important shipping information.

1. Shipping and Delivery

We ship to most countries worldwide. Shipping availability depends on the destination country, local regulations, and carrier service availability.

If shipping to your location becomes unavailable after an order has been placed, we will contact you to arrange an alternative solution or issue a full refund.

Our deliveries are handled by reliable courier services, including Aramex and other trusted third-party carriers.

Estimated Delivery Times

  • Delivery within the UAE: Orders are typically delivered within 1–2 business days.
  • International Delivery: International delivery usually takes 5–15 business days, depending on the destination.
Delivery times are estimates only and may vary due to customs clearance, local regulations, carrier operations, public holidays, or other circumstances beyond our control.

Shipping Information

Please ensure that your shipping address, postal code where applicable, phone number, and other contact details are accurate and complete before placing your order.

Mushaf.Store is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

2. Shipping Fees

  • Within the UAE: A flat shipping fee of AED 20 applies to eligible orders.
  • Outside the UAE: International shipping fees vary depending on the destination, shipment weight, and available courier service. The applicable fee will be calculated and displayed during checkout.

Free Shipping Offer

We are pleased to offer free shipping on UAE orders with a purchase total exceeding AED 200.

This offer applies to eligible orders delivered within the UAE and is designed to provide our customers with a more convenient shopping experience.

3. Payment and Order Confirmation

Payment Confirmation

Upon successful payment, you will receive an order confirmation email within 24 hours confirming that your order has been received.

Order Processing Time

Orders are typically processed within 1–2 business days before shipment.

Processing time is separate from the estimated shipping transit time displayed during checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and instructions for monitoring the progress of your shipment.

Tracking information may take some time to become active after the shipping confirmation has been issued.

5. Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fees and are the sole responsibility of the customer.

Mushaf.Store has no control over customs charges and cannot estimate their value in advance. Customers are encouraged to contact their local customs authority for further information before placing an international order.

6. Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These circumstances may include:

  • Customs inspections or clearance delays.
  • Severe weather conditions.
  • Transportation or carrier disruptions.
  • Public holidays.
  • Government actions or regulatory restrictions.
  • Force majeure events or other exceptional circumstances.

Estimated delivery dates are not guaranteed and should be treated as guidance only.

7. Refused or Unclaimed Shipments

If an international shipment is refused by the recipient or cannot be delivered because the customer failed to complete customs clearance, provide the required information, pay applicable charges, or accept delivery, the shipment may be returned to us.

The customer will be responsible for any:

  • Return shipping charges.
  • Customs duties and import charges.
  • Storage or handling fees.
  • Carrier-imposed penalties or additional charges.

These charges may be deducted from any amount eligible for refund. Original shipping charges are non-refundable.

8. Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact our customer support team as soon as possible.

Please provide your order number and, in cases of visible damage, clear photographs of:

  • The damaged product.
  • The external shipping package.
  • The internal packaging.
  • The shipping label.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with the carrier’s claims process and our Returns & Refund Policy.

9. Partial Shipments

In certain circumstances, orders containing multiple items may be shipped in separate packages to ensure faster delivery or due to product availability.

Customers will be notified if an order is dispatched in multiple shipments. Separate tracking numbers may be provided for each package.

10. Returns and Exchanges

For details regarding returns, exchanges, damaged products, and refunds, please refer to our Returns & Refund Policy.

11. Changes to this Shipping Policy

Mushaf.Store reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be published on this page and will apply to all orders placed after the revised policy becomes effective.

Contact Us

If you have any questions or concerns regarding your order or shipment, our customer support team is available to assist you.

Email: info@mushaf.store

You may also visit our Contact Us page for additional ways to get in touch.

Thank you for shopping with Mushaf.Store. We appreciate your trust and look forward to serving you.

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