FAQs

How do I place an order?

You can place an order on our website by browsing products, adding items to your cart, and proceeding to checkout. Additionally, orders are accepted through Instagram, phone calls, WhatsApp, and we also accept LPO (Local Purchase Orders) for convenient ordering. Simply reach out to us through any of these channels, and we’ll guide you through the process.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options available at checkout. For customers within the UAE, we also offer Cash on Delivery (COD) as a convenient payment option.

Will I receive a confirmation after placing my order?

Yes, after completing your order, you’ll receive an email confirmation with your order details within 24 hours.

Which countries do you ship to?

We ship to all countries, with a primary focus on the UAE and GCC

How much are the shipping fees?

Within the UAE, there is a flat shipping rate of AED 20. For orders outside the UAE, shipping fees vary by location and will be displayed at checkout.

Is there a free shipping option?

Yes, we offer free shipping within the UAE for orders over AED 200.

How long does delivery take?

For UAE orders, delivery typically takes 1-2 working days. International orders usually arrive within 4-15 working days, depending on the destination.

Can I track my order?

Yes, once your order is dispatched, we will send you an email with tracking details.

What is your return policy?

We accept returns within 14 days of receiving your order. For defective or damaged items, please contact us, and we’ll arrange for repair, replacement, or a full refund. If you change your mind or ordered the wrong product, you are responsible for all shipping costs.

Can I cancel my order?

Yes, you may cancel your order within 24 hours of placing it. Once the order is processed, cancellations are no longer available.

Do I need an account to place an order?

No, you can complete your purchase as a guest. However, creating an account offers benefits like order tracking and faster checkout.

What types of Qurans and accessories do you sell?

We offer a wide range of Qurans, including personal Qurans, Tafsir Qurans, translated Qurans, children’s Qurans, and Quran sets. We also provide prayer essentials like prayer rugs, prayer beads, and Quran speakers.