Returns & Refund Policy

Return Period

We accept returns within 14 days of receiving your order.

Reasons for Return

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us as soon as possible. We will arrange a repair or replacement whenever possible. If a repair or replacement is not available, a full refund will be issued.

Change of Mind

If you wish to return an item due to a change of mind, ordering the wrong product, or for any reason not related to a product defect or our error, you will be responsible for all return shipping costs, customs duties, taxes, import fees, and any other charges associated with returning the item.

Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging.
• Include all tags, manuals, accessories, and any included components.

Items showing signs of use, customer-caused damage, or missing parts may not qualify for a refund or exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify our customer support team within 48 hours of delivery.

Please include:

• Your order number.
• Clear photographs of the product.
• Photos of the original packaging.
• A photo of the shipping label.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or customized products.
• Gift cards.
• Digital products or downloadable content.
• Any product specifically marked as non-returnable at the time of purchase.

Contact Customer Service

Contact our customer support team to initiate a return. Please have your order number and details of the issue or reason for the return available.

Return Authorization

If your return is approved, we will provide return instructions and, where applicable, issue a return shipping label for damaged or defective items.

Inspection

Once your returned item is received, it may take 2–5 business days to inspect the product before approving a refund, replacement, or exchange.

Refund or Replacement

After inspection, we will process the appropriate resolution. Approved refunds will be issued using the original payment method.

Responsibility for Return Shipments

Customers are responsible for ensuring that returned items are securely packaged and shipped.

We recommend using a tracked shipping service, especially for valuable items.

Mushaf.Store is not responsible for return shipments that are lost or damaged while in transit.

Right to Refuse Returns

Mushaf.Store reserves the right to refuse any return or exchange request that does not comply with this Returns & Refund Policy or if the returned item does not meet the eligibility requirements described above.

Refund Processing Time

Approved refunds are typically processed within 2–4 business days. Depending on your financial institution, it may take an additional 7–10 business days for the funds to appear in your account.

Refund Amount

For returns due to a change of mind, only the product value will be refunded.

The following charges are non-refundable, unless the return results from our error or a defective product:

• Original shipping charges.
• Return shipping costs.
• Customs duties.
• Import taxes.
• VAT, where applicable.
• Any carrier-imposed fees.

Refused or Undeliverable Shipments

If a shipment is refused by the customer or returned because customs clearance was not completed, required information was not provided, or delivery was not accepted, the customer will be responsible for:

• Return shipping charges.
• Customs duties.
• Storage fees.
• Import charges.
• Any additional fees imposed by the shipping carrier.

These charges may be deducted from any refundable amount.